The following General Terms and Conditions regulate the contractual relationships between the Guest (hereinafter the "Client") and Easylife S.p.A. (hereinafter the "Company") after the booking and the payment of the accommodation chosen from those available on the webpage www.easylife.house (hereinafter the "Site") directly or indirectly, through any mobile device, by e-mail or by telephone. The following general conditions regulate the terms and conditions of the agreement between the Company and the Client who books and purchases the services through the Site, as well as the temporary rental agreement concluded between the Client and the Company, which acts in the name and on behalf of the owners of the accommodation, and having as its object the chosen accommodation. The client is required to accept these General Terms and Conditions and the specific conditions relating to the stay or individual services (such as duration, price, applicable taxes and existing legislation). The Client is therefore required to thoroughly read the General Terms and Conditions as well as any special conditions applicable to individual services, available on the Site before making a reservation. Making a reservation or purchasing a service offered by the Company, the Client automatically accepts the General Terms and Conditions described here. The General Terms and Conditions may be changed at any time, without any notice, it being understood that such changes will not be applied to orders submitted by the Client before the change.
Accessing the online platform www.easylife.house, the Client can view and browse the availability and the real-time prices of the accommodation managed by Company or its Partners. If the chosen accommodation is available for the selected period, in order to conclude and confirm the reservation, the Client will have to pay the amount shown in the order summary by credit card, following the instructions. Upon successful payment, the Company will send the Client a Booking Confirmation e-mail containing the details of the amount paid, the duration of the stay, the number of people staying, including any mandatory or additional extra services. The reservation will not be confirmed until the payment has been successful (according to the procedures regulating the Cancellation Policy) and the Client has received the Booking Confirmation email.
The rental for stays of less than 30 nights is indicated in the Order summary which also states the amounts for cleaning and additional services. For stays of less than a month, the total amount includes energy and gas, heating and water consumption. At the time of booking, or before the check-in, according to the deadlines indicated in the “Cancellation policy”, the Client will have already fully paid the amount for the stay for the indicated period by credit card. The Extra Costs refer to the optional services provided by the Company and selected by the Client. Such services will be billed applying a VAT rate of 22% as required by law. The rate does not include the tourist tax which must be paid by cash or credit card at the check-in as provided for by the regulations of the Municipality to which the accommodation responds.
The Website offers two types of rates: standard and non-refundable. For both rate types, the full amount of the reservation will be charged at the time of confirmation.
Cancellation or modification of the reservation is permitted only if stated in the applicable policy and in any case within a certain number of days before the check-in date (the number of days is specified in the “Cancellation Policy” section). In such cases, a full refund will be issued to the credit card used for payment. In the event of cancellation after the indicated deadline, or in case of no-show at check-in, the total amount of the reservation will be retained and is non-refundable. Non-refundable rates do not allow for any changes or cancellations: full prepayment of the entire stay is required at the time of booking. In the case of modification or cancellation, the amount already paid will not be refunded. Any request to modify the reservation (e.g., change of stay dates, number of guests, or accommodation) is subject to approval, availability, and may incur an additional fee based on the new period requested. All requests must be submitted by email to booking@easylife.house or by phone to the Company's Booking Office.
The client has to confirm the check-in time according to the procedures outlined in the Booking Confirmation email or through communications sent by Company before the arrival. The check-in will take place according to the defined times at the apartment. At the time of check-in, the Client hands in to the Company's personnel in charge the identification documents for each adult and minor who will use the accommodation for identification purposes before the security authorities (State Police). The valid identity documents for such purposes are: identity card or driving license for Italian and EU citizens, and passport for non-EU citizens. Failure to exhibit each guest's identity documents will result in a ban on access to the accommodation. The Client undertakes not to accommodate a number of people greater than the one indicated in the Booking Confirmation. If the Client fails to comply with this obligation, they will have to pay the Company an additional charge per each extra person and a penalty of 100 Euros per day. The Client undertakes to sign - digitally or on paper - the Rental Agreement which will be concluded according to the national existing laws (Legislative Decree 431, 9 December 1998). The contract will be viewed and signed digitally via SMS authorization using a unique OTP (One Time Password) code which will be delivered to the guest's mobile number. Since this is a private device associated with the person, it allows the univocal identification of the signatory. The signature put through an OTP Service is an advanced electronic signature (AES) and has the same legal value as the electronic or handwritten signature. The service is provided by Solutions Plus s.r.l., which is authorized to manage personal data such as the email and the telephone number for the sole purpose of the service. Signing the contract, the Client accepts the conditions, the accommodation rules and the property regulations. For reservations of stays of less than thirty days, a credit card will be required as a security for any damage that may occur (Postepay, Debit Card or prepaid cards of any kind will not be accepted). If the client does not provide a credit card as a security, a cash deposit will be required which will be returned after verifying that no damage occurred in the apartment. The Client agrees to allow the Company's personnel in charge and/or any appointed third parties, which can be identified upon the Client's request, to access the accommodation in order to carry out any necessary repairs and/or maintenance. Except in cases of emergency, the client will be informed in advance through their contact details. If the client does not respond on time, the Company's personnel in charge will be entitled to access the accommodation. Returning the keys is mandatory according to the procedures that will be communicated at the check-in and according to the availability of the Company personnel.
When provided and explicitly indicated in the "Extra Fee" section of the accommodation detail page on the Site, when the keys are handed in, the Client pays the amount of the security deposit to the person in charge of the check-in. The security deposit required depends on the duration of the stay, the type of accommodation of particular value and/or the presence of animals. The security deposit will be fully returned to the Client at the end of the stay, after the termination of the contract. It remains understood that, in the event of damage caused by the Client to the accommodation, the Company will be entitled to withhold the security deposit. At all times, the Company is entitled to a compensation for any greater damage.
If the Company – due to reasons beyond its control - is unable to admit the Client into the property, or ensure the stay as established in the booking confirmation, it reserves the right to offer the replacement of the accommodation with another of equal or higher quality. Such reasons are, for example, sudden plumbing problems, lack of cleaning by the company in charge, or any other reason that makes it impossible for the Client to stay in the accommodation having their safety ensured. If an accommodation of the same value as the one booked by the Client is not available, the Company will reserve the right to ask for an additional charge to the cost previously paid by the Client.
The Client undertakes to use the accommodation with care, keeping it clean, refraining from any activity that could cause any damage to it and/or any structure belonging to the property and/or its common parts and/or the goods inside. The Client undertakes not to disturb the residents of the property during his entire stay in the accommodation. It is forbidden to use the accommodation for illegal activities. It is forbidden to copy and/or hand in the keys of the Accommodation to third parties and/or to reveal any access codes to third parties. Losing or breaking the keys and/or the lock will entail the reimbursement of the cost of a new lock and 5 new sets of keys. The Client undertakes to observe, for the entire period of the stay, the ordinary precautions and safety measures aimed at preventing the entry of strangers into the Accommodation. It remains understood that in case of non-compliance with this obligation, the Client will be responsible for any damage caused to the Accommodation and/or to the goods inside. Unless the Company expressly provides a written authorization, it is forbidden to the Client to house animals of any species.
It is strictly forbidden to smoke inside the Accommodation. In case of any violation, a penalty fee will be charged as indicated in the annex to the Contract.
To reduce the environmental impact and comply with the existing regulations, the Client is obliged to carry out a correct separation of the waste following the indications of the Municipality to which the accommodation responds, or, where present, those inside the Accommodation. For stays from 1 up to 3 nights, the waste can be left inside the accommodation and will be disposed of by the cleaning company. For stays of 4 nights or more, the Client will have to autonomously deal with the disposal of the waste in the appropriate building premises. For any doubts, the Client is asked to contact the receptionist who checked them in.
Any requests to book an accommodation for a period of time exceeding 30 days must be sent by filling in the appropriate form on the Site under the heading "Monthly stays". The Client will be contacted by the Company, which will send a quote and will make its personnel available for any free inspections in one or more apartments. The reservation will be concluded only when the Client will have signed the Rental Agreement. Before that date, no apartment will be blocked or optioned. Rates are not-refundable. At the time of booking, the client will be required to pay in advance the rent for the first month, the security deposit and the initial and final cleaning. The payment can be made by credit card or bank transfer.
In the event of a conduct contrary to the proper management of the property, the Client will have to pay the Company a penalty equal to 200% of the rent indicated in the contract recitals. The Company may also claim the security deposit, without prejudice to the right to compensation for any additional damage suffered. The Company shall never be held responsible for any theft suffered by the Client, whether they occurred by forced entry or tampering at the entrance or in any other way inside the Accommodation. The Client therefore undertakes not to leave their personal belongings unattended inside the Accommodation. The Company shall not be liable to the Client for any suspension and/or disruption of the supply of electricity and/or gas and/or water and/or Internet independent by the Company.
Last updated: 08/06/2024
Following a policy of transparency and fairness, in compliance with current regulations and in particular with reference to the applicable national regulations and the European Privacy Regulation no. 679/2016 ("GDPR", hereinafter "Privacy Code"), EASYLIFE S.p.A. provides some information regarding the processing of personal data provided by the user.
easylife.house is a registered trademark and web portal owned by EASYLIFE S.p.A.
It should be noted that, according to article 4, paragraph 1, letter a), of the Privacy Code, processing means: "any operation or set of operations, carried out even without the aid of electronic tools, concerning the collection, registration, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, deletion, and destruction of data, even if not recorded in a database".
1.1. The data provided or otherwise acquired by the Data Controller directly from the User or from third parties, are processed by our company and/or by our employees for the following purposes:
1.2. The Data Controller will proceed with the collection or processing of data. These data may subsequently be acquired and processed by the Data Controller's Partner entities that will have to deliver the goods or provide the services purchased, as long as such processing is instrumental to the specific purpose pursued by the operation or the requested services.
1.3. The data collected will also be processed by the Data Controller, without the need for explicit consent in accordance with the provisions of article 130, paragraph 4, of the Privacy Code and the Garante's provision "Simplifications of certain obligations in the public and private sectors with respect to processing for administrative and accounting purposes" of 06/19/2008, for commercial communication, product or service offers, sending advertising material, and conducting market research by the Data Controller via postal mail and email. Pursuant to article 7, paragraph 4, of the Privacy Code, the customer can object at any time "to the processing of personal data concerning them for the purpose of sending advertising material or direct selling or for carrying out market research or commercial communication".
2.1. The processing in question is carried out according to the methods provided for by the Privacy Code, also through electronic and automated tools, by means of non-exhaustive operations such as collection, registration, organization, storage, processing, selection, comparison, use, interconnection, consultation, communication, deletion, destruction, blocking of data, according to principles of security/protection, accessibility, confidentiality, and integrity. The same data are processed and held within the terms compulsorily provided by law, within the limits and in the manner specified by it. The processing is carried out directly by the Data Controller's organization and by external entities to this organization, part of the network of its commercial partners, delegated as data processors/responsible for the same company and/or entities closely related to the functioning of the same and/or the fulfillment of the contractually foreseen activities and requested by you (in addition to what is specified in point 4). The data are not subject to dissemination.
2.2. SPECIFIC INFORMATION FOR EASYLIFE APP
The Easylife app may request the user's location. If explicitly requested by the application, this permission is solely to ensure its proper technical functioning.
The user's location data is NOT collected by the data controller in any way.
The provision of personal data is necessary for the conclusion, management of the contract, and for the best execution of the contractual services foreseen, as well as for the performance of activities strictly related to the fulfillment of such services. The provision of data may be mandatory based on law, regulation, or community legislation.
The possible refusal of expressed consent to the processing of data makes it impossible to conclude or execute the contract and/or to perform the requested services or contractually foreseen. The provision of personal data for the purpose of information and commercial promotion of the services and offers promoted by the Data Controller is optional and does not entail any consequences regarding the contractual relationship.
4.1. The data provided may be communicated for the purposes described in point 1.1 a) and to be subject to processing for the same purposes, to the following entities:
The data may also be communicated for the purposes referred to in point 1.1 c) to collaborators as well as appointees of the Data Controller.
4.2. Personal data will not be disseminated, made available, or given for consultation in any form to subjects other than those indicated in the previous point 4.1 or to undetermined subjects.
5.1. The data subject has the rights referred to in art. 7 of the Privacy Code and art. 15 (right of access) of the European Regulation EU 2016/679, namely the rights to:
In this way, you are allowed to access your data to:
The data subject may revoke their consent at any time in relation to the distinct purposes indicated above, except for the impossibility of continuing commercial relationships as indicated and subject to the processing of data previously acquired for the fulfillment of fiscal and tax obligations arising from the contracts concluded.
The Data Controller, in compliance with the corresponding right of access to the data subject, has prepared procedures for which the data subjects may request the deletion without unjustified delay of personal data or the limitation of the processing of personal data concerning them for the following reasons:
To exercise the rights just summarized, you may contact the Data Controller directly, in the manner described in art. 9 of the Privacy Code. In particular, you can send a communication by registered letter addressed to: EASYLIFE S.p.A., with registered office Via Felice Casati, 20 (20124 MI); an email to: info@easylife.house
7.1. The data provided may be processed by the Data Controller and all its collaborators and/or employees.
7.2. The data provided may be processed by third parties, possibly called upon to carry out processing operations on behalf of the Data Controller, appointed as external data processors:
7.3. The list of Data Processors is constantly updated and can be requested by sending a communication in the manner indicated in point 6.2.
8.1. Among the Personal Data collected by this Platform, either independently or through third parties, there are: Website, Name, Surname, Phone Number, Company Name, VAT Number, Address, Province, Email, Cookies, Usage Data, Type of service chosen by the potential customer, and Password.
8.2. Other Personal Data collected may be indicated in other sections of this privacy policy or through informative texts displayed at the same time as the collection of the Data itself. Personal Data can be entered voluntarily by the User, or collected automatically during the use of this Platform. The possible use of Cookies - or other tracking tools - by this Platform or the owners of third-party services used by this Application, unless otherwise specified, has the purpose of identifying the User and recording their preferences for purposes strictly related to the provision of the service requested by the User.
8.3. The failure to provide certain Personal Data by the User may prevent this Platform from providing its services.
8.4. The User assumes responsibility for the Personal Data of third parties published or shared through this Platform and guarantees that they have the right to communicate or disseminate them, releasing the Data Controller from any responsibility towards third parties.
9.1. Minimum security measures and methods of storing the collected data
Pursuant to art. 31 of the Privacy Code, a series of measures must be adopted to ensure the security of the collected data and systems, minimizing the risks of destruction, loss, even accidental, of the data itself, and preventing any type of unauthorized access or unauthorized or non-compliant processing with the purposes of the collection. The data provided will be collected by the Data Controller through the use of electronic tools and for this reason, in compliance with what is prescribed by Annex B of the Privacy Code, additional security measures will be observed, such as:
In the first case, the authentication credentials consist either of a code for identifying the data processor associated with a password or an authentication device, both of which are reserved and known only to the same. The identification code cannot be assigned to more than one data processor, not even at different times, while the authentication credentials are deactivated in case of prolonged inactivity (at least six months) or in case of loss of the quality that allowed the data processor to access personal data.
In the second case, the authorization profiles must be identified and configured before starting the processing of personal data and it must be verified, at least annually, that the conditions for their retention exist.
EASYLIFE S.p.A., as the data controller, undertakes to equip itself with suitable electronic tools, updated at least semi-annually, designed to protect the collected personal data against the risk of intrusion and against the risk of spreading software aimed at damaging or interrupting the computer system. The programs aimed at preventing the vulnerability of electronic tools will be updated annually, while at least weekly technical instructions must be given to save the collected data. In cases where the Data Controller uses external personnel to its structure, a written declaration of the intervention carried out must always be issued to certify its compliance with the regulatory requirements.
9.2. Security measures for personal data
Pursuant to art. 32 of the European Regulation EU 2016/679, adequate security measures will be adopted to ensure the security of personal data, and in the event of a violation, this will be communicated to the national supervisory authority in the ways set out in art. 33 of the same European Regulation; moreover, in the cases provided for in the subsequent art. 34, the violation will be communicated to the data subject.
9.3. Defense in court
The User's Personal Data may be used for the defense by the Data Controller in court or in the stages leading to its possible establishment, from abuses in the use of the same or related services by the User.
9.4. Specific information
In addition to the information contained in this privacy policy, this Platform may provide the User with contextual information concerning specific services, or the collection and processing of Personal Data.
9.5. System logs and maintenance
For operational and maintenance needs, this Platform and any third-party services used by it may collect system logs, i.e., files that record interactions and may also contain Personal Data, such as the User's IP address.
9.6. Information not contained in this policy
More information in relation to the processing of Personal Data can be requested at any time from the Data Controller using the contact information.
9.7. Exercise of rights by Users
The subjects to whom the Personal Data refers have the right at any time to obtain confirmation of the existence or otherwise of the same with the Data Controller, to know their content and origin, to verify their accuracy or request their integration, deletion, updating, rectification, transformation into anonymous form, or blocking of Personal Data processed in violation of the law, as well as to oppose, in any case, for legitimate reasons, their processing. Requests should be addressed to the Data Controller. This Platform may not support "do not track" requests, that is, those that do not allow the User's traceability. To know if the possible third-party services used support them, consult their privacy policies.
9.8. Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page. Therefore, please consult this page frequently, taking as reference the date of the last modification indicated below. In the case of non-acceptance of the changes made to this privacy policy, the User is required to cease using this Application and may request the Data Controller to delete their Personal Data. Unless otherwise specified, the previous privacy policy will continue to apply to Personal Data collected up to that time.
In compliance with the Provision no. 229 issued by the Italian Data Protection Authority on May 8, 2014, EASYLIFE S.p.A. provides the following information about cookies, their functions, and how to disable them if necessary.
POLICY ON THE USE OF COOKIES
Like many other web pages, the easylife.house Platform also uses cookies. In this section, we explain our cookie policy so you understand what we are talking about.
What is a cookie?
A cookie is a small file that is downloaded to a user's browser to store data that can be retrieved by the entity responsible for its installation. Cookies are essential for the functioning of the Internet and, furthermore, facilitate navigation.
What is a cookie for?
Cookies are used to store various types of information. There are many types of cookies, which can be classified based on the entity that manages them (own cookies or third-party cookies), the period of time they remain active (session cookies or persistent cookies), or based on the purpose (technical cookies, personalization cookies, analytical cookies, advertising cookies, or behavioral advertising cookies). For example, a cookie is one that allows you to remember a user's login data (if we store data on your computer, such as your preferences and settings, these, such as the language, can be automatically reset on your next visit without you having to set them again), obtain information about your browsing habits (to improve your experience), or present you with the most relevant advertising based on the information collected.
How can I revoke my consent and delete cookies?
What you can do is configure your browser to stop accepting cookies or notify you whenever you visit a website that uses them. Please note that if you revoke your consent, it is likely that there are sections or applications on the website that you will not be able to use.
Types of cookies used by easylife.house
EASYLIFE S.p.A., through its IT Platform at easylife.house, can use the types of cookies mentioned above for communications with profiling purposes and for direct marketing that will only take place with the consent to online profiling by the data subject (such consent is optional and is requested, along with others, when the user registers on the Platform).
If a user requests the deletion of cookies through their browser, our cookies will be effectively removed (it is not one of those cookies that resist the deletion request made through the browser). Therefore, we recommend all those interested who do not want our cookie to delete it simply by going to the privacy settings of their browsing browser and selecting the option to delete cookies.
The use of other persistent cookies and session cookies (which are not persistently stored on the user's computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow safe and efficient exploration of the website.
The cookies used on this site avoid the use of other IT techniques potentially harmful to the confidentiality of users' navigation and do not allow the acquisition of personal identification data of the User.
EASYLIFE S.p.A., for its statistical purposes, may eventually use the Google Analytics service, a web analysis service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files that are stored on your computer to allow EASYLIFE S.p.A. to analyze how users use the Platform. The information generated by the cookies about your use of the Platform (including your IP address) will be transmitted and stored by Google on servers in the United States. Google will use this information for the purpose of tracking and examining access to the Platform and providing other services related to Internet use. Google may also transfer this information to third parties where required by law or where such third parties process the information on behalf of Google.
11.1 Stripe
We use Stripe to manage online payments. Stripe collects payment information necessary to complete the transaction. For more details on how Stripe handles your data, visit their privacy policy.
11.2 WhatsApp Business Chat widget
We use the WhatsApp Business chat widget to provide real-time customer support. WhatsApp may collect communication data. For more information, see their privacy policy.
11.3 Google Fonts
We use Google Fonts to ensure consistent font display. When you visit our site, your browser loads the necessary fonts from Google's servers, which may log your IP address. For more details, read the Google Fonts privacy policy.
11.4 Google Tag Manager
We use Google Tag Manager to manage the tags on our website. Google Tag Manager itself does not collect personal data, but it can activate other tags that may collect data. For more information, see Google's privacy policy.
11.5 Google Analytics 4
We use Google Analytics 4 to analyze website usage and collect statistical information. Google Analytics 4 uses cookies to collect data on visitor behavior. For more information, visit the Google Analytics privacy policy.
For questions regarding this privacy policy, contact us at the email address: info@easylife.house.